Privacy Policy

Table of Contents

1. Who is responsible for your data?

This privacy policy applies to all users of the GymLive mobile application and its associated services.

2. What data do we collect?

We collect the following categories of data solely to support app functionality, improve your experience, and support fitness-related services.

2.1 Personal Identifiers

We collect the following data during registration or account setup:

• Full Name
• Email Address
• Phone Number (optional for support and verification)
• User ID (automatically generated)

This data is used to manage your account, send system notifications, and enable secure access.

2.2 Health & Fitness Information

With your permission, GymLive collects fitness and activity data through wearable device integrations or direct user input. These include:

❗ We do not collect diagnostic medical data, genetic data, or illness-related health records.

This data enables real-time tracking, personalized programs, leaderboards, and training insights.

2.3 Photos, Videos, Audio & Files

To support content sharing and engagement features, GymLive may collect the following only if you choose to upload or record content:

• Photos and videos: You may upload media to chat conversation or profile picture/timeline.
• Voice/sound recordings: During live sessions or check-ins, audio may be captured with consent.
• Files and documents: Users may upload documents related to fitness plans, reports, or event submissions.

Media content is user-controlled and not collected unless you explicitly upload or record it via the app.

2.4 Technical, Diagnostic, and Performance Data

To ensure the app operates reliably and securely, we collect the following diagnostic data:

• Crash logs: Information about system crashes or failed operations
• Diagnostics: Device type, OS version, screen resolution, battery level, and similar app performance metrics
• Other app performance data: Session lengths, feature usage frequency, latency, and response time

This data is anonymized where possible and used exclusively for app improvement and bug fixing.

3. Why do we collect your data

We process your data to:

• Provide you with personalized health and fitness tracking
• Deliver training programs and coach feedback
• Enable tournament participation and challenge engagement
• Support app functionality, performance optimization, and customer service
• Comply with legal obligations and platform policies

4. How we process and protect your data

All data is stored securely using modern encryption standards. We apply:

• End-to-end encryption (in transit and at rest)
• Role-based access control
• Audit logging of system interactions
• Secure cloud storage within the EEA

Access to personal and fitness data is strictly limited to authorized users and systems.

5. Do we share your data with third parties?

We do not sell, rent, or share your data with third-party advertisers or data brokers.

Your data may be accessed by:

• You (the user)
• Your subscribed coach (for program monitoring and only during active subscription)
• Our internal support and development teams for technical purposes only

We never share your data without your knowledge or consent.

6. International data transfers

Some data may be stored or processed on servers located outside your country of residence (e.g., within the European Union or EEA). When data is transferred internationally, we apply:

• Standard contractual clauses
• Data encryption
• Anonymization or pseudonymization, where applicable

7. Retention period

• Account data: Retained as long as your GymLive account is active.
• Health & fitness data: Deleted within 30 days of account deletion.
• Media content: Deleted immediately upon user request or account deletion.
• Diagnostic and performance logs: Retained for up to 12 months for analysis, then deleted or anonymized.

8. Your rights under privacy law

You have the following rights:

• Access to your data
• Rectification of incorrect information
• Erasure ("right to be forgotten")
• Portability of your data
• Objection to data processing
• Restriction of certain processing activities

To exercise your rights, email: privacy@gymlive.app

9. Complaints and contact

If you have concerns about our data practices, contact us at privacy@gymlive.app. You may also file a complaint with your national data protection authority.

10. Links to external services

Our app may link to third-party services (e.g., payment processors, social media). We are not responsible for the privacy policies or practices of these external sites. Please review their terms separately.

11. Updates to this policy

We may update this policy periodically. All updates will be published in-app and at:

🔗 www.gymlive.app/privacy

We encourage you to check back regularly to stay informed of any changes.

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